When things were at their worst during the auto industry bailout and restructuring, we knew things were going to get better for some brands, while others were fading off into the sunset. What we did not expect is for certain brands to stage epic turnarounds, thus going from laughing stock to frontrunner in their specific vehicle markets. Jaguar, for instance, managed quite a makeover, along with the incredible overhaul of Chrysler and its subsidiary brands. Perhaps the most surprising is the resurgence of General Motors, a company that once went to the US Government with its hat in its hand, and now just made a massive push in J.D. Power’s quality survey.
In the most recent J.D. Power survey, General Motors brands dominated, with GMC second overall in initial quality, behind top-ranked Porsche. From there, Chevrolet came in fifth place, and Cadillac and Buick took spots 14 and 15, respectively. As far as initial models goes, GM continued to shine, with the Chevrolet Spark (seriously.), Cadillac CTS, Buick Regal, Chevrolet Camaro, Chevrolet Impala, Buick Encore, Chevrolet Equinox, Buick Enclave, Chevrolet Tahoe, (gasps for breath) and Cadillac Escalade, all finishing amont the top three in their respective vehicle categories.
GM trucks dominated, as the Chevrolet Avalanche and Silverado as well as the GMC Sierra were the top three in initial quality for the entire light truck category. Meanwhile the Silverado HD and Sierra HD were the two top scorers for heavy-duty pickups.
According to J.D. Power vice president Dave Sargent, “GM has the best quality of any corporation in the industry.” The study tracks vehicle complaints in the first 90 days of ownership, and rates makes and models by averaging problems reported per 100 vehicles.
- General Motors